Provide your order number and the email address used at checkout. Describe the information or assistance you need so we can locate your order.

For help with a dog's product size, materials, intended use, or care instructions, include the product name and the detail you would like clarified.

If an item arrived damaged, incomplete, incorrect, or materially different from its description, contact us within 7 calendar days after delivery when possible. Include clear photos of the item and packaging.

Contact customer support and wait for return instructions. Do not automatically send returns to our registered business address. We will provide the authorized destination after reviewing your request.

We aim to respond to customer-service emails within 24 hours. Response times may vary during busy periods. Customer service hours are 8:00 AM-10:00 PM Daily.