You may request a return within 30 calendar days after confirmed delivery. Contact us within this period so we can review the item and provide instructions.

Email service@zulqevra.com with your order number, the item, and your reason for returning it. If the item is damaged, defective, or incorrect, include clear photos of the item and packaging. Wait for instructions before shipping anything.

For a preference-based return, the item must generally be unused, clean, in its original condition, and returned with its original packaging and included components. Items showing use, pet damage, or missing parts may not qualify, subject to applicable law.

We aim to show each dog product accurately. Slight differences in color or texture caused by lighting, screen settings, or normal material variation are not automatically defects. Review the product page for size and material details.

Customer support will provide the authorized return destination after reviewing your request. Do not automatically send merchandise to our registered business address.

Used, chewed, heavily soiled, or customer-damaged pet items and items missing essential components may be ineligible for preference-based returns. Items marked final sale may also be excluded where permitted by law.

If an item arrives damaged, defective, incomplete, incorrect, or materially different from its description, contact us within 7 calendar days after delivery when possible. Provide your order number and clear supporting photographs.

The customer generally pays return shipping for a preference-based return. If we confirm an error attributable to us, we will provide appropriate instructions and a remedy. No restocking fee is charged for an approved return.

Follow the return instructions provided by our support team. Pack the item securely and keep the shipping receipt and tracking number until the request is resolved.

After an authorized return arrives, we inspect it against the approved request. Approved refunds are typically processed within 5–10 business days. Your payment provider may need additional time to post the credit.

Approved refunds are generally issued to the original payment method. If that method is unavailable, contact customer support about the available options.

Contact us before sending an item for exchange. Availability depends on the product and order circumstances.

Email us promptly if you need to cancel an order. Cancellation cannot be guaranteed after fulfillment begins. No cancellation fee applies when an order is successfully canceled before fulfillment.

This policy does not limit rights or remedies that cannot be excluded under applicable law.