Zulqevra™ is owned and operated by Quanzhou Shengxinghui E-Commerce Co., Ltd. The owner and legal representative is Yao Zhiqian.

We offer products and accessories for dogs, including items for play, everyday care, outings, and storage.

Review the measurements and intended use shown on the individual product page. Measure your dog where relevant and contact us with the product name if you need help understanding the listed dimensions.

We aim to show items accurately. Lighting, screen settings, and normal material differences may cause small variations.

Follow the product instructions, choose an appropriate size, supervise use where needed, and regularly inspect items for damage. Remove an item if it becomes unsafe.

Orders are generally processed within 2–4 business days. During busy periods, processing may take up to 5 business days.

Estimated delivery is 10–15 business days after dispatch. Actual timing may vary with the carrier and destination.

Available shipping methods and charges appear at checkout before payment.

Orders may be dispatched through fulfillment partners or facilities serving the delivery destination.

When tracking is available, shipment details are sent to the email address used at checkout.

Carrier scans may pause in transit. If tracking remains inactive beyond the estimated delivery period, email us with your order number.

Check the address, nearby areas, household members, and carrier details. Contact us promptly if the parcel remains missing.

Email us immediately. Availability depends on fulfillment status. No cancellation fee applies when an order is successfully canceled before fulfillment.

Eligible return requests may be submitted within 30 calendar days after confirmed delivery.

Email service@zulqevra.com with your order number, the item, and your reason for returning it. Wait for instructions before shipping anything.

Customer support will provide the authorized destination. Do not automatically send items to our registered business address.

For a preference-based return, the customer generally pays return shipping. If we confirm an error attributable to us, we will provide appropriate instructions.

Approved refunds are typically processed within 5–10 business days. Your payment provider may need additional time to post the credit.

Contact us within 7 calendar days after delivery when possible. Include your order number and clear photographs of the item and packaging.